Privacy Policy

Last updated: 8 July 2026

At Wilbys Creations, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit our website or place an order.

Who We Are

Wilbys Creations is an online business specialising in thoughtfully designed remembrance cards and memorial gifts.

If you have any questions about this Privacy Policy, please contact us at:

Email: wilbyscreations@gmail.com

Information We Collect

When you place an order or contact us, we may collect:

  • Your name
  • Postal address
  • Email address
  • Telephone number (if provided)
  • Personalisation details for your order
  • Payment information (processed securely by our payment providers)

We never store your payment card details.

How We Use Your Information

We use your information to:

  • Process and dispatch your order
  • Respond to enquiries
  • Personalise your products where requested
  • Provide customer support
  • Comply with legal obligations
  • Improve our website and services

Marketing

We will only send marketing emails if you have chosen to receive them.

You can unsubscribe at any time.

Sharing Your Information

We only share your information where necessary to complete your order.

This may include:

  • Royal Mail
  • Payment providers
  • Website hosting providers

We never sell your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience and help the website function correctly.

For more information, please see our Cookie Policy.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil your order and comply with UK legal and tax requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion where appropriate
  • Restrict processing
  • Object to processing
  • Request a copy of your data

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Wilbys Creations

Email: wilbyscreations@gmail.com

 

 

 

We understand that many of our customers are purchasing remembrance items during an emotional time. Any personal messages or names provided for personalised products are treated with respect, used only to create your order, and handled with care and confidentiality.